Displaying results : complaint
Single Presentations
Complaint Management Training ResourcesSingle PowerPoint. YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL COMPLAINTS PACK Presentation - Complaint Management (42 slides) - Slide Titles Introduction Social Care Providers Fundamental Standards HSCA 2008: 2014 Regs: Reg 16 Regulation 16(1) Regulation 16(2) Other legislation Regulation 13 safeguarding Regulation 12 safe care and treatment Effective complaint management Promoting rights and choices Summary References
Presentation Packs
Complaints Awareness Management and Procedures Training ResourcesComplaints Awareness, Management and Procedures Presentation 1 - Introduction to Complaints (34 slides) Slide Titles: Legislation Principles of Good Complaint Handling Good Practice Listening Feedback Making Information Accessible Effective Complaints Materials, Initial Contact Keeping People Informed Advocacy Support Expectations of the Complainant Next Steps Other Important Things Rights NHS Constitution Local Government Ombudsman Care Quality Commission Summary References Presentation 2 - Complaint Management (42 slides) - Slide Titles Introduction Social Care Providers Fundamental Standards HSCA 2008: 2014 Regs: Reg 16 Regulation 16(1) Regulation 16(2) Other legislation Regulation 13 safeguarding Regulation 12 safe care and treatment Effective complaint management Promoting rights and choices Summary References Presentation 3 - Assessing the Impact of a Complaint (11 slides) - Slide Titles Step One (Low Risk) Step One (Medium Risk) Step One (High Risk) Step Two(Likelihood of Rec...
Presentation Packs
Duty of Care Awareness Training ResourcesDuty of Care Presentation 1 - How Duty of Care Contributes to Safe Practice 16 slides Slide Titles: Aims and Objectives Introduction Duty of Care When does it start? Care settings and duty of care Your duty of care Competence and duty of care Best Interests and duty of care Negligent acts and duty of care Safeguarding and duty of care Finally References Presentation 2 - Duty of Care - Dealing with Incidents, Errors and Near Misses 17 slides Slide Titles: Aims and Objectives Introduction The Law - H&S at Work Act RIDDOR Care Quality Commission Registration Regulations 2009 Care Quality Commission Registration Regulations 2009 (18(2)) RIDDOR - Things to Report What do I need to know? Duty of Care Duty of Care - Abuse Whistleblowing Examples of Incidents Accidents can involve ... Do I need to report all incidents? Finally ... References Presentation 3 - Duty of Care Comments and Complaints 22 slides Slide Titles: Aims and Objectives Introduction The Law Types of Complaints Support with...
Presentation Packs
Duty of Care & Duty of Candour Managing Complaints & Concerns Training ResourcesDuty of Care & Duty of Candour when Managing Complaints & Concerns Presentation and Handout. Both files editable. Presentation (22 slides) Aims and Objectives Introduction Principles of Duty of Care Principles of Duty of Candour Principles of Duty of Care when Managing Complaints and Concerns Implications of Duty of Care for Handling Complaints Promoting Best Practices through Duty of Care Principles of Duty and Candour when Managing Complaints and Concerns Implications of Duty of Candour for Handling Complaints Promoting Best Practices through Duty of Candour Strategies for Addressing Complaints Effectively Best Practices for Resolving Complaints Maintaining Compliance with Legal Standards Upholding Ethical Standards in Complaint Handling Fostering a Culture of Openness and Trust Implementing Duty of Candour in Daily Practices Leadership's Role in Building Trust Sustaining a Culture of Candour Over Time Summary References Word Document Handout HSC Training Link Training Resources f...
Presentation Packs
Dignity Awareness Training ResourcesDignity Awareness Presentation 1 - Factors Affecting Dignity 22 slides Slide Titles: Aims and Objectives Introduction Respect Communication Social Inclusion Autonomy Privacy Hygiene and Appearance Mealtimes Complaints Whistleblowing Summary References Presentation 2 - Care Practice Factors that Threaten Dignity (24 Slides) Slide Titles: Aims and Objectives Introduction Factors affecting Dignity Learning Activity Practical Threats Organisational Threats Food and Drink Organisational Threats Autonomy Organisational Threats Care Planning Hygiene/Appearance Threats Mealtime Threats Complaint Threats Whistleblowing Threats Summary References Presentation 3 - Dignity Challenges (20 Slides) Slide Titles: Aims and Objectives Introduction What is Dignity? Dignity in Care Key Documents Essence of Care - Dignity & Respect Learning Activity Work Factors Personal Factors Dignity Challenges Learning Activity Dignity Champions Summary References Presentation 4 - Workshop (10 Slides) Word Documents...
Presentation Packs
Record Keeping Writing Defensible Daily Notes Evidencing for CQC Training ResourcesRecord Keeping - Writing Defensible Daily Notes Evidencing for CQC - Safe Recording and Evidence Presentation, Handouts x 2, End of Session Knowledge Check Questions x 3 (Care Staff, Seniors/Supervisors/Nurses), Trainer Aide Answer Key x 3 (Care Staff, Seniors/Supervisors/Nurses). All files editable. Overall Training Aim: To ensure staff who record care are able to produce clear, accurate, objective and outcome-focused daily records that reflect the care provided, support continuity of care and stand up to scrutiny by regulators, managers and external bodies, including the Care Quality Commission (CQC) This training supports staff at all levels to produce defensible, outcome-focused daily records that evidence safe, effective and person-centred care in line with CQC expectations. Learning Objectives: - All Staff Who Write Daily Notes Explain the purpose of daily records and how they support safe, person-centred care and regulatory compliance. Describe what makes a daily note defensi...
Presentation Packs
Managing Family Complaints Without Escalation Training ResourcesComplaints - Managing Family Complaints Without Escalation (All Settings) - Core Skkills and Core Risks to be Managed Residential Care, Domiciliary Care, Nursing Homes, Supported Living, Hospital Ward, GP Practice, Mental Health Service, Learning Disability Services, Hospice Care., Community Nursing. Presentation, Handout, Quick Knowledge Check Quiz, , Scenario Cased Learning Activity for all settings listed above, (Trainer Aide Answer Key. All files editable. Overall Aim: To strengthen staff confidence and professionalism when responding to family concerns by developing the communication, emotional awareness and decision making skills needed to resolve issues early, maintain trust and prevent escalation to formal complaints or regulatory scrutiny across all health and social care settings. Learning Objectives: Recognise the importance of early, calm and transparent communication in preventing complaint escalation. Apply active listening and emotional validation techniques to defuse...
Miscellaneous
Safeguarding Protection and Risk Unit 508 LO1 Training ResourcesLevel 5 Management and Leadership Qualifications - Safeguarding, Protection and Risk Unit 508 LO1 - WORD DOCUMENT pack covering underpinning knowledge. All documents cover information for learning objective LO1. PACK CONTENTS (ALL WORD DOCUMENTS): LO 1.1 Key Aspects of Legislation Management and Leadership Role_Care Act LO 1.1 Key Aspects of Legislation Management and Leadership Role_Children and Families Act 2014 LO 1.1 Key Aspects of Legislation Management and Leadership Role_Counter-Terrorism and Security Act 2015 (Prevent Duty) LO 1.1 Key Aspects of Legislation Management and Leadership Role_Health and Social Care Act 2012 LO 1.1 Key Aspects of Legislation Management and Leadership Role_Liberty Protection Safeguards_Deprivation of Liberty LO 1.1 Key Aspects of Legislation Management and Leadership Role_Mental Capacity LO 1.1 Key Aspects of Legislation Management and Leadership Role_Mental Health LO 1.1 Key Aspects of Legislation Management and Leadership Role_Modern Slavery Act ...
