Complaint Management Training Resources

Single PowerPoint. YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL COMPLAINTS PACK

Presentation - Complaint Management (42 slides) - Slide Titles

Introduction
Social Care Providers
Fundamental Standards
HSCA 2008: 2014 Regs: Reg 16
Regulation 16(1)
Regulation 16(2)
Other legislation
Regulation 13 safeguarding
Regulation 12 safe care and treatment
Effective complaint management
Promoting rights and choices
Summary
References

HSC Training Link
Training Resources for Health and Social Care

Supplying training resources for the health and social care
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