HSC Training Link
Single Presentations
Complaint Management Training ResourcesSingle PowerPoint. YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL COMPLAINTS PACK Presentation - Complaint Management (42 slides) - Slide Titles Introduction Social Care Providers Fundamental Standards HSCA 2008: 2014 Regs: Reg 16 Regulation 16(1) Regulation 16(2) Other legislation Regulation 13 safeguarding Regulation 12 safe care and treatment Effective complaint management Promoting rights and choices Summary References
Presentation Packs
Complaints Awareness Management and Procedures Training ResourcesComplaints Awareness, Management and Procedures Presentation 1 - Introduction to Complaints (34 slides) Slide Titles: Legislation Principles of Good Complaint Handling Good Practice Listening Feedback Making Information Accessible Effective Complaints Materials, Initial Contact Keeping People Informed Advocacy Support Expectations of the Complainant Next Steps Other Important Things Rights NHS Constitution Local Government Ombudsman Care Quality Commission Summary References Presentation 2 - Complaint Management (42 slides) - Slide Titles Introduction Social Care Providers Fundamental Standards HSCA 2008: 2014 Regs: Reg 16 Regulation 16(1) Regulation 16(2) Other legislation Regulation 13 safeguarding Regulation 12 safe care and treatment Effective complaint management Promoting rights and choices Summary References Presentation 3 - Assessing the Impact of a Complaint (11 slides) - Slide Titles Step One (Low Risk) Step One (Medium Risk) Step One (High Risk) Step Two(Likelihood of Rec...
Handouts
Completing Food Monitoring Charts2 Page Handout (Word Document). Completing Food Monitoring Charts - 3 page handout - a general guide on how care staff can complete food monitoring charts effectively. Understand the Chart Obtain Necessary Information Record Meals and Snacks Document Fluid Intake Note Special Diets Specify Any Modifications Use Abbreviations and Codes Include Observations Collaborate with Colleagues Accurate Measurements Timing and Frequency Date and Signatures Review and Verification Regular Updates Respect Privacy and Dignity End Notes HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Microsoft Office based. Secure payments via PayPal Merchant Commerce Platform. You do not need a PayPal account to use this payment gat...
Presentation Packs
Concerns & Complaints - Regulatory Requirements Training ResourcesRegulatory Requirements, Codes of Practice and Guidance for Managing Concerns & Complaints Presentation and Handout. Both files editable. Presentation (26 slides) Aims and Objectives Introduction Health and Social Care Act 2008 Care Act 2014 Date Protection Act 2018 Public Interest Disclosure Act 1998 CQC Fundamental Standards Why Care Services Need Laws and Standards in Relation to Complaints and Concerns Confidentiality and Data Protection in Complaints Handling Whistleblowing The Role of the CQC in Monitoring Complaints References Word Document Handout HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Microsoft Office based. Secure payments via PayPal Merchant Commerce Platform. You do not need a Pay...
Handouts
Conducting an Appraisal7 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL APPRAISAL PACK. Conducting an Appraisal The Five Key Elements Preparing for the Meeting Self-Assessment What a Good Appraisal Looks Like A Bad Appraisal Meeting: Appraisal Skills Asking the Right Questions Listening Giving Feedback References Editable document. If you would like a particular handout from any of my packs (but do not need the full pack) and it is not already listed as available to buy, please contact me. HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Microsoft Office based. Secure payments via PayPal Merchant Commerce Platform. You do not need a PayPal account to use this payment gateway. Debit and c...
Presentation Packs
Conducting Internal Care Audits Residential Care Training ResourcesResidential Care - Conducting Internal Care Audits Awareness Presentation, Handout and Multiple Choice End of Session Assessment All files editable. The second of a series of packs on Care Auditing in Adult Residential Care Homes Aims and Objectives: Overall Aim: To provide learners with an understanding of how to conduct an internal care audit in adult residential care homes, Learning Objectives: Understand the purpose and benefits of conducting internal care audits in residential care settings. Learn the key steps in planning and preparing for an internal care audit. Tools and processes used to carry out effective internal audits and identify areas for improvement. Presentation (38 Slides) Aims and Objectives Introduction What is an Internal Care Audit? The Purpose of Internal Audits in Adult Residential Care Homes Preparing for an Internal Audit Assign Clear Roles The Planning Phase Preparing for an Audit Key Components of an Internal Care Audit Key Components of an Internal Care...
Handouts
Conducting Peak Flow TestingClinical Skills - Conducting Peak Flow Testing: Importance, Procedures and Policies for Healthcare Staff 6 page handout. The Importance of Peak Flow Testing What is Peak Flow Testing? Components of a Peak Flow Meter Types of Peak Flow Meters Procedures for Conducting Peak Flow Testing Interpreting Peak Flow Readings Documentation Policies and Procedures for Peak Flow Testing Infection Control Patient Education Frequency of Monitoring Data Management Practical Considerations Environmental Factors Challenges and Limitations Challenges and Solutions HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Microsoft Office based. Secure payments via PayPal Merchant Commerce Platform. You do not need a PayPal accou...
Presentation Packs
Conducting Spot Checks Residential Care Training ResourcesConducting Spot Checks in Residential Care Awareness and How To - Health and Social Care Training Resources All fully editable (should you wish to edit). Presentation in sections (so you can use what you need). Aims and Objectives included if you want to use the presentation as it has been written. Comes with Handout plus a Multiple Choice End of Session Assessment. Overall Aim: To understand the purpose and process of conducting spot checks in adult residential care settings and their role in ensuring continuous quality improvement and compliance. Learning Objectives: Define the purpose of spot checks and explain how they differ from formal audits. Identify key areas and practices to assess during spot checks to ensure compliance with care standards. Know how to record findings, report outcomes and take follow-up actions for continuous improvement. Presentation - 71 Slides - All topics are in sections so you can use what you need when you need it. Aims and Objectives Introduction P...
Handouts
Conducting Urine Testing and Interpreting ResultsClinical Skills - Conducting Urine Testing and Interpreting Results: Importance, Procedures and Policies for Healthcare Staff 6 page handout. Diagnostic Value -Screening and Prevention -Assessing Organ Function -Drug Testing -Guiding Treatment Decisions What is Urine Testing? Types of Urine Tests Components Analysed in Urine Tests Procedures for Conducting Urine Testing Collecting the Sample Performing the Test Interpreting Results Documentation Policies and Procedures for Urine Testing Infection Control Patient Education Frequency of Testing Data Management Practical Considerations Challenges and Limitations Types of Blood Glucose Tests Components of Blood Glucose Meters Procedures for Conducting Blood Glucose Testing Interpreting Blood Glucose Readings Documentation Policies and Procedures for Blood Glucose Testing Infection Control Patient Education Frequency of Monitoring Data Management Practical Considerations Challenges and Limitations HSC Training Link Training Resources for...
Microteach
Confidentiality and Data Protection - Microteach SessionMicroteach 'Confidentiality and Data Protection' in Health and Social Care Word Document containing everything needed for a 10 minute session. 1. Introduction (1 minute) 2. Definition and Importance (2 minutes) 3. Principles of Confidentiality and Data Protection (2 minutes) 4. Practical Strategies for Ensuring Confidentiality and Data Protection (3 minutes) 5. Case Study/Scenario (1 minute) 6. Conclusion and Q&A (1 minute) 3 Page Word Document Need resources for a Microteach session not listed on my website? CONTACT ME. HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Word and PowerPoint based. Secure payments via PayPal Merchant Commerce Platform. You do not need a PayPal account to use this payment ...
Handouts
Confidentiality Awareness Level 2 Training ResourcesConfidentiality Awareness Handout - Level 2 6 page handout (Word Document) Key themes and underpinning knowledge Confidentiality and Effective Communication Legal and Ethical Obligations Key points about the scope of confidentiality for care workers Word Document HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Microsoft Office based. Secure payments via PayPal Merchant Commerce Platform. You do not need a PayPal account to use this payment gateway as Debit and credit card payments accepted. Contact me if you require bespoke training resources with your learning objectives and your target audience. HSC Training Link Training Resources for Health and Social Care
Presentation Packs
Confidentiality Awareness Training ResourcesConfidentiality Presentation 1 Confidentiality Awareness (40 slides) - Slide Titles: What is confidentiality? Learner Activity Codes of Practice Human Rights Act 1998 Data Protection Act 2018 GDPR Regulations 2018 Freedom of Information Act 2000/Scotland 2002 Computer Misuse Act 1990 Mental Capacity Act 2005 Police and Criminal Evidence Act 1984 Common Law Duty of Confidence Disclosure Consent to Disclosure Explicit Consent Implied Consent Public Interest Disclosure to Third Parties The Police Information Sharing Protocols Confidentiality and Privacy Breach of Confidentiality References Presentation 2 Caldicott Principles (13 slides) Slide Titles: Introduction Background The Report - General Principles Principles 1 6 Links to Legislation and Common Law References Presentation 3 Freedom of Information Acts - 2000 and Scotland 2002 Overview (26 slides) - Slide Titles Introduction What it the Freedom of Information Act? Links to Data Protection Act 2018 Who the 2000 Act applies to Who...
Single Presentations
Confidentiality General Awareness Training ResourcesSingle PowerPoint. YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFIDENTIALITY AWARENESS PACK Presentation Confidentiality Awareness (40 slides) - Slide Titles: What is confidentiality? Learner Activity Codes of Practice Human Rights Act 1998 Data Protection Act 2018 GDPR Regulations 2018 Freedom of Information Act 2000/Scotland 2002 Computer Misuse Act 1990 Mental Capacity Act 2005 Police and Criminal Evidence Act 1984 Common Law Duty of Confidence Disclosure Consent to Disclosure Explicit Consent Implied Consent Public Interest Disclosure to Third Parties The Police Information Sharing Protocols Confidentiality and Privacy Breach of Confidentiality References
Handouts
Conflict Resolution - Role of Communication10 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK This is the handout from Session 3 of the Conflict Resolution full pack. UNDERSTANDING THE ROLE OF COMMUNICATION Conflict situations in health and care settings Understanding the importance of communication Verbal communication Vocal communication Mehrabian principle Using verbal and non verbal communication Non-defensive communication Disarming defensiveness Tone of voice Accoustic patterns Expression Body language Negative body language Cultural awareness Communication models Types of communication models Editable document. If you would like a particular handout from any of my packs (but do not need the full pack) and it is not already listed as available to buy, please contact me.
Handouts
Conflict Resolution - Role of Communication Models5 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK UNDERSTANDING THE ROLE OF COMMUNICATION MODELS Communication Models L.E.A.P.S The five step appeal C.U.D.S.A Editable document. If you would like a particular handout from any of my packs (but do not need the full pack) and it is not already listed as available to buy, please contact me.
Handouts
Conflict Resolution - Transactional Analysis3 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK This is the handout from Session 5 of the Conflict Resolution full pack. VERBAL COMMUNICATION TRANSACTIONAL ANALYSIS Eric Berne Transactional Analysis Ego states The 3 ego states Principles of transactional analysis Identifying ego states Using ego states Using ego states in conversations Editable document. If you would like a particular handout from any of my packs (but do not need the full pack) and it is not already listed as available to buy, please contact me.
Handouts
Conflict Resolution - Types of Aggressive Behaviour13 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK This is the handout from Session 1 of the Conflict Resolution full pack. TYPES OF AGGRESSIVE BEHAVIOUR What is conflict? What is aggression? What is physical assault? What is non-physical assault? Definition of violence at work Types of workplace violence Harassment and bullying Sexual harassment How common is workplace violence? Escalating nature of harassment Forms of negative behaviour Violence - consequences Reactions to violence at work Direct outcomes Personal consequences Organisational consequences Violence - legal requirements Harassment and discrimination - legal requirements Equality Act and Human Rights Act Sector specific legal requirements Editable document. If you would like a particular handout from any of my packs (but do not need the full pack) and it is not already listed as available to buy, please contact me.
Presentation Packs
Conflict Resolution Training ResourcesConflict Resolution 6 PowerPoint presentations and 38 Word documents. Presentation 1 - Types of Aggressive Behaviours (50 slides) Slide Titles Aims and Objectives Introduction What is Aggression? What is Physical Assault? What is Non-Physical Assault? Definition of Violence at Work Types of Workplace Violence Bullying and Mobbing Harassment and Bullying Sexual Harassment How Common is Workplace Violence? Escalating Nature of Harassment Forms of Negative Behaviour Violence - Groups at Risk Consequences of Violence at Work Reactions to Violence at Work Personal Consequences Consequences for Organisations Violence - Legal Requirements Harassment and Discrimination - Legal Requirements Sector Specific - Legal Requirements End of Session Assessment References Presentation 2 - Factors Contributing to Workplace Violence (Includes built in Learning Activities) (51 slides) Slide Titles: Aims Objectives Violence Duty of Care Difficult Situations Identifying Risk Factors Individual Factors Org...
Handouts
Conflict with a Workplace Colleague4 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK. Conflict with a Colleague in the Workplace When addressing a conflict with a colleague, the words matter. This handout looks at some golden rules and details 6 different scenarios.. Editable document. If you would like a particular handout from any of my packs (but do not need the full pack) and it is not already listed as available to buy, please contact me. HSC Training Link Training Resources for Health and Social Care Supplying training resources for the health and social care sector since 2004. Resources purchased are emailed to you via Zip Folder attachment. All packs are written in a generic style and can easily be adapted to suit your own specific training delivery. Resources are Microsoft Office based. Secure payments via PayPal Merchant Commerce Platform. You do not need a PayPal account to use this payment gateway. Debit and credit card payments accepted. Payme...
Presentation Packs
Continence Awareness Training ResourcesContinence Awareness Includes screening questionnaires and a session specifically addressing why care staff need to consider continence on an on-going basis. Also includes instruction on intermittent catheterisation. Suitable for care settings, care staff and managers, trainers, training agencies and for use on full time and part time courses. Presentation 1 Introduction to Continence (65 slides) - Slide Titles: - Introduction - UK Statistics Older People - Learning Activity - Definition of Continence - Symptoms - Stress and Urge Incontinence - Causes - Risk factors - Overflow Incontinence - Total Incontinence - Mixed and OAB Incontinence - Enuresis - Bed Wetting in Adults - Bowel Incontinence - Causes and Common problems - Constipation - Diarrhoea - Sphincter muscle problems - Nerve damage - Other health conditions - References Presentation 2 Stress Incontinence (includes built in activities) Slide Titles: - Introduction - What is Stress Incontinence? - When Does it Occur? - Why Do...
Presentation Packs
Controlled Drugs in Care Homes Training ResourcesPowerPoint presentation and Word Documents (handout and two end of session assessments) Controlled Drugs in Care Homes Awareness (49 slides) - slide titles: Aims and Objectives Introduction Schedules 1 - 4 Schedule 2 Storage Other Schedule Drugs Storage Schedule 3 Storage Policy/Standard Operating Procedures CDAO's CQC Annual Report Update - Highlighted Point Incidents Reportable to CQC Recording Schedule 2 Drugs Holding Stocks - Licenses Managing Stocks - Keeping a Running Balance CQC Annual Report Update - Highlighted Points Storing Controlled Drugs - Dedicated Storage Controlled Drugs Cupboard Location of Cupboard Restricting Access Refrigeration of Controlled Drugs CQC Annual Report Update - Highlighted Point Disposal of Controlled Drugs - Care Homes Without Nursing Disposal of Controlled Drugs - Care Homes With Nursing CBPM's Food Grade Cannabis Products Anticipatory Controlled Drugs References Word Documents 9 page handout 2 end of session assessment (one of which simple) PDF...
Presentation Packs
Conveens - Selection and Sizing Training ResourcesConveens - Selection and Sizing Presentation (29 slides) , Handout, 2 End of Session Multiple Choice Assessments, 1 End of Session End of Session Practical Assessment, 1 Nurse Assessor Assessment Conveens Selection and Sizing Understanding the different sizes and types of Conveens available Factors to consider when selecting the appropriate Conveen for a patient Proper sizing techniques for optimal fit and comfort Learning Objectives: Identify the different sizes and types of Conveens available. Determine the factors to consider when selecting the appropriate Conveen for a patient. Demonstrate proper sizing techniques to ensure an optimal fit and comfort. Slide Titles: Introduction Different sizes and Types of Conveens Available Size Variations Types of Conveens Material Varieties Considerations for Selection Sizes Factors to consider when selecting the appropriate Conveen for a patient Patient s Anatomy and Size Skin Sensitivity Level of Mobility and Activity Urine Output Volume Pa...
Presentation Packs
Conveens - Application Techniques Training ResourcesConveens - Application Techniques Presentation (41 slides) , Handout, 3 End of Session Multiple Choice Assessments, 1 End of Session End of Session Practical Assessment, 1 Nurse Assessor Assessment Application Techniques for Conveens Best practices for preparing the skin before applying a Conveen Step-by-step guide to proper Conveen application Ensuring secure attachment and correct positioning Addressing common challenges during application Learning Objectives Explain the importance of preparing the skin before applying a Conveen Follow a step-by-step guide to properly apply a Conveen Ensure secure attachment and correct positioning of the Conveen Slide Titles: Introduction Best Practices for Preparing the Skin Best Practice Involves Cleansing the Skin Drying the Skin Assess Skin Integrity Allowing the Skin to Dry Oily/Greasy Substances Manufacturer Recommendations Monitoring Skin Reactions The Importance of Preparing the Skin Proper Adhesion Skin Irritation Comfort Skin Health Con...
Presentation Packs
COPD Awareness Training ResourcesCOPD Awareness Presentation - COPD Awareness (with end of session written assessment and session hand-out) (29 Slides) Slide Titles: Aims and Objectives Introduction, Symptoms of COPD Causes of COPD Diagnosing COPD Detecting Breathing Problems Introduction Diagnosis Long Standing or Persistent Symptoms Existing Treatments Confirmed Diagnosis Keeping Well with COPD Awareness of the Disease Stopping Smoking Inhalers and Nebulisers Activity and Exercise Diet and Fluids Vaccinations Cold Weather Catching Colds Mental Well-Being Flare-Ups Summary References Word Documents Hand-out End of Session Written Assessment HSC Training Link Teaching, Training and Development Resources for the Health and Social Care Sector, BTEC Level 1 2 3, QCF (was NVQ) Diploma Level 2 3 4 underpinning knowledge.
