Level 2 - Reporting and Responding to Incidents

Single 4 page Handout (Word Document) - Reporting and Responding to Incidents (Level 2)

The key steps for reporting and responding to incidents effectively:

1. Immediate Response
2. Notify the Proper Authorities
3. Gather Information
4. Document the Incident
5. Report to Relevant Authorities or Supervisor
6. Investigation and Analysis
7. Support and Care
8. Communication
9. Review and Follow Up
10. Learn and Improve

What Should the Care Worker Know About Reporting and Responding to Incidents? 

1. Types of Incidents
2. Immediate Response
3. Reporting Procedures
4. Timely Reporting
5. Accuracy and Completeness
6. Documenting Incidents
7. Preserving Evidence
8. Non Punitive Reporting Culture
9. Confidentiality
10. Support for Those Involved
11. Co-operating with Investigations
12. Learning and Improvement

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