Effective Communication Awareness Training Resources

Effective Communication Awareness

Presentations and Handouts. All files editable.

Presentation 1 - Communication Cycle – Slide Titles:

Introduction
Why do People Communicate
The Process of Communication
The Communication Cycle
Ideas Occur
Message Coded
Message Sent
Message Received
Message Decoded
Message Understood
The Communication Cycle
What Affects the Communication Cycle
How Does it Affect the Communication Cycle
Summary

Presentation 2 – Communication Aggressive, Submissive, Assertive, Avoiding Behaviour Overview (with built in discussion learning activities) - Slide topics

Introduction
Different Types of Behaviour
Aggressive Behaviour
Avoidance Behaviour
Submissive Behaviour
Assertive Behaviour
Linked Aspects
References (plus learning activity slides)

Presentation 3 – Communication Barriers to Effective Communication Overview - Slide topics

Introduction
Physical Barriers in General
System Design Barriers
Attitudinal Barriers
Psychological Barriers
Language and Cultural Barriers
Linguistic Barriers
Physiological Barriers
Presentational Barriers
Types of Barriers (Diagram)
Specific Examples
Generic Barriers
Sight and Hearing Barriers
Making Sense Barriers
Misunderstanding Barriers
Non-Verbal Barriers

Presentation 4 - Communication Tuckman’s Stages of Group Interaction - Slide topics

Introduction
What is a Group
Johnson and Johnson Quote
Dynamics of a Group
Tuckman’s Team Developmental Model
The 4 Stages
Stage 1 Forming
Stage 2 Storming
Stage 3 Norming
Stage 4 Performing
Stage 5 Adjourning
Tuckman’s Observations

Presentation 5 – (51 Slides) Effective Personal Interaction - Slide titles

Communication and Supportive Skills
Types of Interpersonal Communication
Communicating Complex Messages
The Communication Cycle
Communication Two-Way Process
Listening
Checking our Understanding
Listening Skills
Barriers to Effective Communication
Generic Barriers to Effective Communication
Communication and Culture
Personal Space and Culture
Supportive Body language, Assertion
Good Practice
Communicating about Difficult Issues
Interaction
Difficult Situations
Communicating Change
Feedback
Empathy
Using Questions Effectively
Summary
References

Word Documents

7 Handouts

HSC Training Link
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