Communication and Information Management Unit 503 LO1 Training Resources

Level 5 Management and Leadership Qualifications - Communication and Information Management - WORD DOCUMENT pack covering underpinning knowledge.

All documents cover basic information for learning objectives 1.1, 1.2, 1.3, 1.4 and 1.5 in Unit 503.

All files editable - can be used as handouts or as trainer aides.

PACK CONTENTS (ALL WORD DOCUMENTS):
LO1 References and Further Reading
LO1.1 Formal Communication vs Informal Communication
LO1.1 Self Awareness and Perception awareness in Communication
LO1.1 The Role of Phatic Communication
LO1.1 Theoretical Models of Communication and their Relevance to Practise
LO1.1 Theoretical Models of Communication and their Relevance to Practise (Handout 2)
LO1.2 The Effectiveness of Communication Methods and Their Impact on Service Delivery
LO1.2 The Effectiveness of Communication Methods and Their Impact on Service Delivery (Handout 2)
LO1.3 Critical Evaluation of Communication Types and Their Application in Adult Care for Specific Needs
LO1.4 How Communication Impacts on Effective Service Operation
LO1.5 The Importance of Accurate Interpretation of Written and Spoken Words in Managing and Delivering Adult Care Services

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