Duty of Care & Duty of Candour Managing Complaints & Concerns Training Resources

Duty of Care & Duty of Candour when Managing Complaints & Concerns

Presentation and Handout.

Both files editable.

Presentation (22 slides)
Aims and Objectives
Introduction
Principles of Duty of Care
Principles of Duty of Candour
Principles of Duty of Care when Managing Complaints and Concerns
Implications of Duty of Care for Handling Complaints
Promoting Best Practices through Duty of Care
Principles of Duty and Candour when Managing Complaints and Concerns
Implications of Duty of Candour for Handling Complaints
Promoting Best Practices through Duty of Candour
Strategies for Addressing Complaints Effectively
Best Practices for Resolving Complaints
Maintaining Compliance with Legal Standards
Upholding Ethical Standards in Complaint Handling
Fostering a Culture of Openness and Trust
Implementing Duty of Candour in Daily Practices
Leadership's Role in Building Trust
Sustaining a Culture of Candour Over Time
Summary
References

Word Document

Handout

HSC Training Link
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