Conflict Resolution - Types of Aggressive Behaviour

13 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK

This is the handout from Session 1 of the Conflict Resolution full pack.

TYPES OF AGGRESSIVE BEHAVIOUR

What is conflict?
What is aggression?
What is physical assault?
What is non-physical assault?
Definition of violence at work
Types of workplace violence
Harassment and bullying
Sexual harassment
How common is workplace violence?
Escalating nature of harassment
Forms of negative behaviour
Violence - consequences
Reactions to violence at work
Direct outcomes
Personal consequences
Organisational consequences
Violence - legal requirements
Harassment and discrimination - legal requirements
Equality Act and Human Rights Act
Sector specific legal requirements

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