Duty of Care Awareness Training Resources

Duty of Care

Presentation 1 - How Duty of Care Contributes to Safe Practice 16 slides – Slide Titles:

Aims and Objectives
Introduction
Duty of Care
When does it start?
Care settings and duty of care
Your duty of care
Competence and duty of care
Best Interests and duty of care
Negligent acts and duty of care
Safeguarding and duty of care
Finally
References

Presentation 2 - Duty of Care - Dealing with Incidents, Errors and Near Misses 17 slides – Slide Titles:

Aims and Objectives
Introduction
The Law - H&S at Work Act
RIDDOR
Care Quality Commission Registration Regulations 2009
Care Quality Commission Registration Regulations 2009 (18(2))
RIDDOR - Things to Report
What do I need to know?
Duty of Care
Duty of Care - Abuse
Whistleblowing
Examples of Incidents
Accidents can involve ...
Do I need to report all incidents?
Finally ...
References

Presentation 3 - Duty of Care Comments and Complaints 22 slides – Slide Titles:

Aims and Objectives
Introduction
The Law
Types of Complaints
Support with Making a Complaint
The Role of the CQC
Who can make a Complaint?
Recognising Complaints
Underlying Principles
HSCA 2015 Regulations (16(3)
Regulation 16(1) and (2)
Complaints
Independent Advocates
Learning from Complaints and Comments
Finally ...
References

Presentation 4 - Duty of Care Support available for Addressing Dilemmas 28 slides – Slide Titles:

Aims and Objectives
Introduction
Duty of Care
Best Interests and Conflicts
Supporting people to make Informed Choices
Mental Capacity Act
Day to Day Decisions
Helping people to make Decisions
Informed Decisions
Example
Decisions
Duty of Care
Duty of Care Met
Other Types of Conflict/Dilemmas
Agreed Ways of Working
Further Sources of Advice
Individual Rights
Risk Assessment
Mental Capacity Act
Scenario
Dilemmas and the Limits of Your Role
Finally ...
References

Presentation 5 - Duty of Care Dealing with Confrontation and Difficult Situations 33 slides – Slide Titles:

Aims and Objectives
Duty of Care
Wellbeing
Difficult Situations
Daily Situations
Illnesses and Conditions
Dementia and Aggressive Behaviour
Challenging Behaviour
What are these Behaviours?
Why is it a Problem?
Conflict Resolution
Dealing with Challenging Behaviour
Dealing with Difficult Situation
Consider Possible Issues Involved
Possible Issues
Understanding Possible Issues
Being Aware of Needs
Best Approach
Confrontational Situations
Effective Communication
Communication
Trust
Finally ...
References

Word Documents (Handouts)

11 handouts

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