Communication Across Cultures Training Resources

Communication Across Cultures Awareness - Supporting Safe, Inclusive Communication in Health and Care

Target Audience:​

✔ Frontline care staff​

✔ Reception / admin staff in health settings​

✔ Care coordinators

Presentation, Handout, Short Scenarios Activities, Short Scenarios Facilitators/Trainer Aide Answers, End of Session Knowledge Check Questions (multiple choice), Trainer Aide Answer Key.

All files editable.

Overall Aim: To strengthen staff confidence and competence in communicating effectively across cultures, ensuring communication is safe, inclusive, respectful and accessible for everyone using health and care services.

Learning Objectives:

How cultural differences can influence verbal and non- verbal communication in health and care settings.​

Ways to avoid assumptions and unconscious bias when communicating with people from diverse backgrounds.

When and how to use interpreters and advocates appropriately and safely.​

Practical strategies to support people with limited English and different levels of health literacy.​

Role in meeting Accessible Information Standard requirements and promoting equality and inclusion.

Presentation (45 Slides)

Aims and Objectives
Why This Training Matters​
What Do We Mean By Culture?​
Avoiding Assumptions and Stereotypes​
Non Verbal Communication Differences​
Eye Contact​
Personal Space​
Touch​
Gestures​
Facial Expressions​
Silence and Pauses​
Non-Verbal Communication Differences​
Health Literacy and Accessible Information​
Supporting People with Limited English​
Risks If Communication Is Not Effective - Consent Errors​
Risks If Communication Is Not Effective – Medication Mistakes​
Risks If Communication Is Not Effective – Missed Appointments​
Risks If Communication Is Not Effective – Safeguarding Issues​
Good Practice When Supporting People with Limited English​
Working With Interpreters​
Why Not Family Members?​
Why Not Family Members? Accuracy​
Why Not Family Members? Confidentiality​
Why Not Family Members? Power Dynamics​
Why Not Family Members? Safeguarding Risks​
Why Not Family Members? Key Message​
Working with Interpreters​
Advocates and Their Role​
Difference Between Interpreter And Advocate​
Role of An Interpreter​
Role of An Advocate​
Summary and Key Takeaways​
References and Further Resources​

Word Documents

Handout
Short Scenarios Activities
Short Scenarios Facilitators/Trainer Aide Answers
End of Session Knowledge Check Questions (multiple choice)
Trainer Aide Answer Key

HSC Training Link
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