Safeguarding - Responding to Safeguarding Allegations Evidencing for CQC
Responding to Safeguarding Allegations - Evidencing for CQC - Safe Actions, Recording and Evidence
This is not basic safeguarding awareness training — it is inspection-focused training for decision-makers
Presentations x 2 (second presentation is a case study scenario and learning activities), Handouts x 3, Learning Activities x 5, Sample Templates x 5)
All files editable.
Main presentation is in sections.
Enough resources for either a training session or workshop.
Target Audience:
This course is aimed at staff with management, supervisory or
safeguarding responsibilities, including:
Registered Managers
Deputy / Assistant Managers
Service or Area Managers
Senior Care Staff / Team Leaders
Named Safeguarding Leads or Champions
Overall Aim:
To ensure managers and senior staff can respond to safeguarding allegations against staff lawfully, proportionately and confidently.
Demonstrating clear leadership, accountability and CQC- compliant decision-making.
Learning Objectives:
Explain the difference between safeguarding concerns, allegations against staff, complaints and disciplinary matters.
Respond immediately and appropriately when an allegation staff is made.
Demonstrate clear decision-making to protect people using the
service.
Apply local safeguarding procedures correctly, including referrals and escalation.
Explain the difference between safeguarding concerns, allegations against staff, complaints and disciplinary matters.
Respond immediately and appropriately when an allegation against staff is made.
Demonstrate clear decision-making to protect people using the service.
Apply local safeguarding procedures correctly, including referrals and escalation.
Manage safeguarding and HR processes in parallel without compromising either.
Maintain accurate, defensible records that withstand external scrutiny.
Confidently answer CQC inspection questions relating to safeguarding allegations against staff.
Evidence learning and service improvement following safeguarding incidents.
Presentation 1 (105 Slides)
Overall Aim of the Training
Learning Objectives
Welcome and Course Overview
Why This Is a High-Risk Inspection Area
Who This Training Is For
Impact on People Using Services
Reputational, Legal and Regulatory Risks
Common Inspection Failings
Links to CQC KLOEs – Safe and Well-Led
What Is a Safeguarding Allegation Against Staff?
Examples – Abuse or Neglect
Examples – Boundary Violations
Who Can Be the Subject of an Allegation
Complaints vs Safeguarding
Performance Issues vs Safeguarding
HR Matters vs Safeguarding
Why Misclassification Causes Inspection Concern
SECTION - Immediate Actions When an Allegation Is Made
Ensuring Immediate Safety
Listening and Responding Appropriately
What Not to Do
Preserving Evidence
Escalation Pathways
SECTION - Safeguarding, HR and Disciplinary Processes
Registered Manager
Deputy / Senior Staff
Safeguarding Lead
Staff Member Accused
Role of External Agencies
SECTION - Decision-Making and Risk Management
Suspension vs Redeployment
Proportional Responses
Balancing Safety and Fairness
Documenting Rationale for Decisions
SECTION - Immediate Actions When an Allegation Is Made
Running Processes in Parallel
Avoiding Prejudging Outcomes
Supporting All Parties
When Disciplinary Action Is Appropriate
SECTION - Referrals, Notifications and Escalation
Local Authority Safeguarding Referral
LADO Involvement (Where Applicable)
Police Involvement
CQC Statutory Notifications
Timescales and Thresholds
SECTION - Record Keeping and Evidence
What CQC Expect To See
Incident Records
Safeguarding Referrals
Decision Logs
Staff Support and Supervision Records
SECTION - Supporting a Learning Culture
Duty of Candour
Learning Lessons
Policy and Practice Review
Staff Training and Supervision
Quality Assurance
SECTION - Common Mistakes That Trigger Inspection Concerns
Delayed Referrals
Internal Investigations Before Safeguarding
Poor Records
Failure to Notify CQC
Lack of Staff Support
SECTION - What Inspectors Will Ask
CQC May Ask Managers
(10 Slides follow with the questions)
Inspection Confidence Summary for Managers
SECTION - Key Takeaways & Inspection Confidence
What “Good” Looks Like
How to Evidence Compliance
Where to Find Support and Guidance
Presentation 2 (28 Slides) Case Study Scenario
Allegation Scenario
Discussion/Reflection Questions
What Would You Do First?
Who Would You Contact?
What Would You Record?
Appropriate Response – Ensure Physical Safety
Appropriate Response – Provide EmotionalReassurance
Appropriate Response – Immediate Risk Management
Appropriate Response – Preserve Evidence
Appropriate Response – Consider Wider Risk
Appropriate Response – Begin Escalation Without Delay
What Inspectors Are Looking For
Model Suspension Decision Rationale –Inspection Ready Example
Key Elements Inspectors Expect in the Rationale
When Redeployment Might Be Appropriate Instead
What a ‘Good’ Decision Log Entry Looks Like
Why This Is Strong
How the Scenario Differs if the Allegation Involved a Senior Staff Member
Key Differences in Approach
Inspection-Level Takeaway
Word Documents
Suspension Redeployment Rationale Template
Decision Making and Risk Assessment Template
Immediate Safeguarding Action Checklist
Mock Inspection Q and A Rehearsal Exercise
Inspection Preparation Crib Sheet Manager Quick Reference Guide
Reflective Leadership Statement
Structured Questions to Confirm Regulatory Knowledge
Scenario Based Written Assessment
Scenario Based Written Assessment Model Answers
Responding to Safeguarding Allegations Against Staff Handout
HR and Fairness Documentation Template
Safeguarding Referral Record Template
Learning and Action Plan Template
HSC Training Link
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