Care Certificate Standard 6 - Communication

Care Certificate Standard 6 - Communication (140 Slides in Sections)

YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE PACK THAT INCLUDES WORD DOCUMENTS.

To support delivery of the Care Certificate.

Includes Interactive Discussion Questions, Scenarios and Quizzes

Aims and Objectives:

Overall Aim: The aim of this session is to develop the knowledge, skills and confidence required to communicate effectively with individuals, colleagues and others in health and social care settings.

Learning Objectives:

Explain why effective communication is essential in delivering safe, person-centred care

Identify different methods of communication and when each should be used.

Recognise barriers to communication and demonstrate strategies to overcome them.

Adapt their communication to meet individual needs, preferences and cultural considerations.

Maintain confidentiality while sharing information appropriately and legally.

Record and report information accurately, clearly and professionally.

Apply professional boundaries and appropriate communication when working with individuals, families and colleagues.

Reflect on their own communication skills and identify ways to improve practice.

Presentation (140 Slides)

Aims and Objectives
Welcome
Overview of the Session
Why This Standard Matters
Reflection/Discussion Question
Section - Why Communication Matters in Care
Role of Communication in Building Trust and Relationships
Activity: Case Scenario - Mary
Case Scenario - Mary
Communication that Supports Dignity, Respect and Person-Centred Care
Activity: Case Study - David
Case Study - David
Communication for Safety, Accuracy and Continuity of Care
Reflection/Discussion Question
Activity: Case Study – Sarah and Mr Patel
Case Study –Sarah and Mr Patel
Section - Methods of Communication
Verbal Communication –Tone, Clarity and Language Choice
Reflection/Discussion Questions
Non-Verbal Communication – Body Language, Gestures and Eye Contact
Activity: Case Study – Mrs Thompson
Case Study – Mrs Thompson
Written Communication – Care Plans, Records and Notes
Activity: Scenario Tom and Mr Lewis
Scenario Tom and Mr Lewis
Digital and Technological Communication
Activity: Case Study Lisa
Case Study Lisa
Section - The Communication Cycle
The 6 Steps of Communication
Reflection/Discussion Question
Activity: Case Study Sarah and Mr Khan
Case Study Sarah and Mr Khan
Feedback – Confirming Understanding
Section - Communication Needs and Preferences
Personalised Care Planning
Activity: Scenario Tom
Scenario Tom
Respecting Cultural, Religious and Language Differences
Activity: Case Study Mrs Khan
Case Study Mrs Khan
Respecting Individual Communication Preferences
Reflection/Discussion Questions
Section - Barriers to Communication
Physical (Hearing Loss, Sight Impairment)
Activity: Case Study Mary With Hearing Loss
Case Study Mary With Hearing Loss
Emotional (Stress, Fear, Confusion)
Environmental (Noise, Lack of Privacy)
Language & Cultural Differences
Quiz – Barriers to Communication
Section - Overcoming Barriers
Active Listening Skills
Activity: Scenario Lucy and James
Scenario Lucy and James
Using Simple Language
Activity: Case Study Maria
Case Study Maria
Use of Interpreters or Advocates
Activity: Scenario Raj
Scenario Raj
Adaptations to Support Communication
Activity: Case Study Mary
Case Study Mary
Section - Confidentiality in Care
What Confidentiality Means in Care
Sharing Information Safely
Activity: Scenario Messages
Scenario Messages
When Confidentiality Must Be Broken
Activity: Scenario Safeguarding Concern
Scenario Safeguarding Concern
Section - Recording and Reporting
Why Accurate Records Matter
Activity: Scenario Mr Khan
Scenario Mr Khan
Legal and Professional Requirements for Records
Activity: Scenario Resident's Daily Notes
Scenario Resident's Daily Notes
Handover Communication and Written Notes
Activity: Scenario Handover
Scenario Handover
Section - Professional Boundaries in Communication
Appropriate vs Inappropriate Conversations
Activity: Scenario Staff Room Conversation
Scenario Staff Room Conversation
Maintaining Professional Tone and Respect
Activity: Scenario Change of Routine
Scenario Change of Routine
Social Media & Digital Communication
Quiz – Professional Boundaries in Communication
Section - Recap and Key Points
Standard 6: Communication –Recap of Key Points

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