Agency Staff - Working in Unfamiliar Care Homes Safe Practices and Common Errors
Agency Staff - Working in Unfamiliar Care Homes
Safe Practice and Common Errors When Working in Unfamiliar Care Homes
Presentation (with built in end of session assessment questions (all scenario based) and handout.
All files editable.
Overall aim: To promote safe, consistent and person-centred care by agency staff understand and reduce the risks that arise when working in unfamiliar residential and nursing care settings.
Learning Objectives:
By the end of this session, agency staff will be able to:
Identify the most common safety risks when working in an unfamiliar care home.
Demonstrate how to obtain and use a brief but effective handover.
Recognise when to ask questions, escalate concerns and work within their
scope of competence.
Adapt their practice to residents’ individual needs, particularly those living
with dementia.
Presentation (54 Slides)
Aims and Objectives
Why This Training Matters
Common Mistakes
Not Getting a Proper Handover (or Not Asking For One)
Assuming All Homes Work The Same Way
Poor Knowledge of Residents’ Individual Needs
Overconfidence or Underconfidence
Not Following Local Safeguarding and Escalation Routes
Documentation Errors or Omissions
Communication Breakdowns With Permanent Staff
Not Adapting To Residents With Dementia
Poor Time Management In An Unfamiliar Environment
Not Understanding Professional Boundaries And Scope Of Role
What Strong Agency Staff Usually Do Differently
Common Situations Agency Staff May Face on Arrival
1. Minimal or Rushed Handover – What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
2. Being Unfamiliar With The Environment – What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
3. Unclear Roles and Expectations - What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
4. Lack of Familiarity with Residents – What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
5. Supporting Residents with Dementia in an Unfamiliar Setting – What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
6. Documentation and Unfamiliar Systems – What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
7. Communication and Teamwork Challenges – What Should Agency Staff Do?
Common Situations Agency Staff May Face on Arrival
8. Time Pressure and Prioritisation in Unfamiliar Settings – What Should Agency Staff Do?
SECTION - End of Session Knowledge Check Scenarios and Quiz
Quiz Question 1 – Scenario: Rushed Handover
Quiz Question 2 – Scenario: Unfamiliar Environment
Quiz Question 3 – Scenario: Unfamiliar Role
Quiz Question 4 – Scenario: Unfamiliar Residents
Quiz Question 5 – Scenario: Resident with Dementia
Quiz Question 6 – Scenario: Documentation Systems
Quiz Question 7 – Scenario: Communication and Teamwork
Quiz Question 8 – Scenario: Time Pressure
Quiz Question Answers
References and Further Information
Word Documents
Easy Read Handout for Agency Staff
HSC Training Link
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