CQC Compliance - Preparing Staff for Inspection Conversations
Preparing Staff for Inspection Conversations
“Staff couldn’t answer inspector questions”"
Target Audience: Care Assistants, Senior Carers, Team Leaders, Whole Staff Teams (Pre-Inspection)
Presentation, Handouts and Learning Activities.
All files editable.
Overall Aim: To increase staff confidence and competence in responding
to inspection conversations by enabling them to clearly,
calmly and professionally explain their everyday practice in
line with regulatory expectations.
Learning Objectives:
Identify how inspectors typically phrase inspection questions.
Recognise how questions link to Safe, Effective, Caring, Responsive and Well-Led themes.
Structure clear and confident answers using a simple response model.
Demonstrate how to avoid over-talking, guessing or defensive responses.
Explain their reporting and escalation responsibilities appropriate to their role.
Respond appropriately when unsure of an answer while maintaining professional confidence.
Presentation (34 Slides)
Aim of the Session
Learning Objectives
Introduction
Why Inspection Conversations Matter
Understanding The Inspector's Role
How Inspectors Phrase Questions
Activity: What Is the Inspector Really Asking?
Activity: What Is the Inspector Really Asking? Questions
Activity: What Is the Inspector Really Asking? Answers
The 5 Key Themes
Safe - If you’re asked
Effective - If asked about care plans, food, hydration or training mention:
Caring - Questions may include:
Responsive - Possible questions:
Well Led - You may be asked:
Turning Everyday Work into Confident Answers
Avoiding Common Pitfalls
What To Say If Unsure
Body Language and Professional Presence
Scenario Practice
Safeguarding Scenario Questions
What Makes An Answer Strong?
Medication Scenario Questions
What Makes An Answer Strong?
Dignity Scenario Questions
What Makes An Answer Strong?
Notice The Difference?
Seniors/Team Leaders
Key Takeaways
Key Frameworks
Word Documents
Activity Match the Question to the Type
Role Play Scripts
Team Leader Inspection Preparation
Senior Carer Inspection Readiness
Care Assistant Inspection Confidence Guide
HSC Training Link
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