Learning Disabilities - Observational Skills Level 2 Front-Line Support Workers / Care Assistants

Learning Disabilities - Observational Skills Level 2 Front-Line Support Workers / Care Assistants

Observational skills are fundamental in care work — they help staff notice changes in behaviour, wellbeing, distress, health needs, triggers and unmet needs. These skills are often part of:

- Induction training, including the Care Certificate for health and social care support staff.

- Core capability frameworks for supporting people with learning disabilities.

Even roles such as Healthcare Support Worker or Support Worker list observational skills as essential for day-to-day work.

Although all care staff should be competent observers to some degree, the level and detail of training vary by role:

Front-line care staff / support workers: need practical training in observation, recording behaviour (e.g., ABC charts), identifying triggers, knowing when to escalate concerns.

This pack is a Level 2: Front-Line Support Workers / Care Assistants pack (to support practical training).

Examples: support worker, healthcare assistant, care worker.

Presentation, Handout, Knowledge Check Questions, Trainer Aide Answer Key

All files editable.

Overall Aim: To develop staff confidence and competence in accurately
recording behaviour using ABC methods so that patterns can be identified and
support can be improved.​

Learning Objectives:​

Explain the purpose of ABC recording in understanding behaviour.​

Identify and describe antecedents, behaviours and consequences accurately.​

Complete an ABC record using clear, objective language.​

Recognise basic behaviour patterns and common triggers.​

Explain how observation records are used to inform care and behaviour
support plans.​

Presentation (30 Slides)

Aims and Objectives​
Level 2 Expected Competencies​
Why This Approach Matters (for CQC and Practice)​
Introduction​
How This Training Will Help You​
Why Accurate Observation Matters​
Moving Beyond “What Happened”​
What is ABC Recording?​
Antecedents: What to Look For​
Behaviour: Describing Exactly What Happened​
Consequences: What Happened After​
Example of a Completed ABC Record​
Another Example of ABC Recording​
Poor Example of an ABC Record​
Looking for Patterns Over Time​
Other Simple Monitoring Tools​
Using Information to Support the Person​
What Makes Good Recording Practice​
Common Recording Mistakes​
When To Escalate Concerns​
Roles and Responsibilities​
Summary and Key Takeaways​
References and Further Information​

Word Documents

Handout
Knowledge Check Questions
Trainer Aide Answer Key

HSC Training Link
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All packs are written in a generic style and can easily be adapted to suit your own specific training delivery.

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