Management and Leadership - Employee Wellbeing in Residential Care Settings
Employee Wellbeing in Residential Care Settings - A Manager’s Role in Supporting Staff and Safe Care
Presentation, Handouts x 2, Case Studies with Questions and Answers, Knowledge Check Questions, Trainer Aide Answer Key
Presentation includes scenario and correct actions to take supporting wellbeing.
All files editable.
Overall Aim: To equip managers and leaders in residential care settings with
the knowledge, skills and confidence to actively support
employee wellbeing, reduce work-related stress and burnout and
create a positive workplace culture that promotes safe, high-
quality care.
Learning Objectives:
Why employee wellbeing is a leadership and safety priority in residential
care and how it links to quality of care and CQC expectations.
Common wellbeing risks and early warning signs of stress and burnout
among care staff.
Legal and regulatory responsibilities in relation to staff mental health,
reasonable adjustments and safe working practices.
Supervision, communication and supportive leadership behaviours to
promote psychological safety and staff engagement.
Responding appropriately to wellbeing concerns, conflict and distressing
incidents, including knowing when and how to escalate.
Practical actions to improve wellbeing in their own teams and monitor their
impact through ongoing review.
Presentation (45 Slides)
Aim and Objectives
Employee Wellbeing in Residential Care
Why Employee Wellbeing Matters in Care
What Do We Mean by Employee Wellbeing?
Legal and Regulatory Context
Well-Led and Staff Wellbeing
Common Wellbeing Challenges
Signs of Poor Wellbeing
Stress vs Burnout
The Manager’s Influence
Creating a Supportive Culture
Supervision as Support
Team Meetings and Debriefs
Managing Workload and Fatigue
Supporting Mental Health
Reasonable Adjustments
Trauma-Informed Leadership
Managing Absence Supportively
Bullying and Conflict
Feeling Valued
Staff Voice
Manager Wellbeing
Escalating Concerns
Practical Actions
Case Study: “Something Isn’t Quite Right”
What Should a Manager Do First?
How to Start the Conversation Safely
What Support Pathways Might Be Relevant?
Using Policies Without Making It Formal Too Soon
Why Early Action Matters
What Not to Do: Common Management Mistakes
Reflective Question for Managers
References and Further Information
Word Documents
Manager Handout Supporting Employee Wellbeing In Residential Care
Manager Case Studies and Questions and Answer Guidance
Knowledge Check Quiz
Trainer Aide Answer Key
Manager Quick Guide Wellbeing Responsibilities and Practical Actions
HSC Training Link
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